Why IFIC Forensics? – Delivering real client value

IFIC Forensics is committed to delivering a market leading professional forensic service to all clients; working closely with them to formulate solutions which support their individual values, philosophies and processes.

We respond rapidly to new instructions and deliver conclusive forensics reports of the highest technical excellence, whilst offering clients exceptional customer service and performance, demonstrating the following key attributes:

    Highly Effective & Efficient

    • The right service for the right claim
    • A focus on immediate root cause & origin analysis
    • Identification of genuine claims to ensure they are paid promptly and fast escalation of those identified as high risk
    • Performance management controls ensuring strong financial return on investment for our customers, along with increased recovery, repudiation and fraud detection
    • Competitive pricing strategy
    • Willingness to share best practice
    • Clear service, products and process
    • Use of technology to create process efficiencies/cost savings

    Reliable & Experienced

    • Highly trained and qualified staff
    • Clear account management structure with full executive sponsorship and support
    • Quality checks embedded throughout the investigation process
    • Clearly detailed and scientific investigation process
    • Professional peer review
    • Pre-planned business continuity and surge response
    • Full UK and Ireland coverage with strong international capabilities
    • Consistently high level results delivered against pre- determined service level agreement and key performance indicators
    • Technical excellence and attention to detail is at the heart of everything we do

    Scalable & Flexible

    • Fully empowered account management
    • Capability to offer a comprehensive range of specialism’s and disciplines
    • Bespoke business and service model matched to clients needs and requirements
    • Provision of client tailored management information and support delivered when and how clients want it.
    • A business to business partnership approach that is strategically aligned
    • A complaints process driven by delivery of client satisfaction
    • A learning organisation that seeks continuous improvement in service delivery and performance
    • An easy to do business with culture

    Market Leading

    • A focused approach to identifying repudiation and recovery
    • Forensic claims management platform designed to ensure pro-active case handling
    • Regular client liaison on changing market trends and investigative techniques
    • Market leaders in relation to corporate governance, regulatory compliance and quality control
    • Leaders in forensic compliance and quality control

We recognise the critical importance of proactive relationship management, adopting professional and innovative key account management disciplines to ensure the services provided meet and routinely exceed client expectations.

If you would like to learn more about how we can help you, please contact us to discuss your requirements.