IFIC APP

  • QUALIFICATIONS:

    20 years management experience in large and complex organisation

  • Management, training and development of a customer service team in a large organisation
  • Analysing and investigating customer complaints across a complex range of service providers
  • Designing and developing tools to measure customer satisfaction
  • Collaborative multi agency working
  • Developing direction, policy and strategy
  • Evaluating services using client focussed methodology
  • Key Achievements:

    Author of white papers, reports and academic articles

  • Designed, implemented and managed a programme of customer feedback for a large public sector organisation
  • Evaluation of high value projects for central and local governments
Back to Our Experts

Lesley has over 20 years’ management experience in large and complex organisations to include high value projects for central and local governments.

Lesley became a Director at IFIC Forensics in 2006 and oversees all elements relating to customer service. Lesley has extensive experience in the management, training and development of customer service teams. With customers at the heart of what IFIC Forensics do, Lesley heads up direction, policy and strategy to ensure customer satisfaction is exceeded at every opportunity.

Lesley has been instrumental in the design and development of tools to measure customer satisfaction and evaluating services using client focussed methodology. She is also the author of a number of white papers, reports and academic articles.