IFIC APP

At IFIC Forensics we are fully committed to exceeding our clients’ expectations delivering rapid response and service excellence by operating in accordance with our Customer Service Charter, as detailed below:

  • Description Measure* Charter Objective
  • Telephony - Answer New Instructions Within 30 seconds 95%
  • Forensic Investigator appointed following New Instruction Within 30 minutes 95%
  • New Instruction added to IFIC case database Within 30 minutes 95%
  • Be on site following receipt of New Instruction Within 8 hours 95%
  • Verbal Report Contact instructing person on day of site visit 95%
  • Produce immediate Advice report following site inspection (non screen) Within 8 hours 95%
  • Produce Forensic Screen Report 5 days from site visit 95%
  • Produce Full Forensic Report from date of site inspection Within 15 days of site visit 95%
  • Return of phone calls Within 2 hours 95%
  • Respond to correspondence Within 3 days 95%
  • Case updates issued Every 20 days 95%
  • Exact root cause analysis In every full investigation report 100%
  • Complaint Resolution Within 12 hours 100%

Should you like further details of the Customer Charter or the services offered, please contact us*Measured in working hours/days.