Quality & Service Standards

IFIC are the only fire investigators to be certified compliant to ISO 9001. Our quality procedures are regularly updated, monitored and subject to independent verification and certification by Lloyd’s Register Quality Assurance. Following the recommendations of the forensic regulator we are working in compliance with ISO 17020 and aim to be the first fire investigators accredited to that standard.

In accordance with our quality manual we aim to:

• Be available 24 hours a day
• Acknowledge your instructions by email
• Be on site the same day (within 3 hours travelling time of London, Glasgow, Belfast, Dublin and Manchester)
• Tell you when we will be there
• Contact the Insured to advise of our attendance
• Be there on time or advise of a delay
• Advise you by telephone of our findings each day we are on site
• Submit written reports timeously
• Be courteous in all our dealings with witnesses
• Agree all additional work with you before undertaking it
• Be impartial in our conclusions
• Keep costs to a minimum
• Conduct our investigations in accordance with best practice and our quality procedures